Changed your mind?
You have the legal right to cancel your order within 14 days of receiving it.
To cancel:
- Email us at: info@belja.co.uk
- Or write to:
Belja Limited
19 London Industrial Park, Eastbury Road,
Beckton, London, E6 6LP
If your item has already been dispatched, you’ll need to return it within 14 days of notifying us. Return costs are your responsibility (unless free returns were offered at the time of purchase).
We recommend using a tracked courier service and keeping proof of return. If we do not receive the product or receive it late, we may not be able to issue a refund.
If the item has not yet been shipped, we will issue a full refund within 14 days of your cancellation notice.
Refund Process:
- Refunds are issued via your original payment method.
- Processed within 14 days of receiving the returned item or proof of return.
- No refund fees are charged.
Important:
If the item is used, damaged, or missing tags, accessories, or original packaging, we may reduce your refund based on the condition. No refund will be issued for heavily used or altered products.
Returns Policy
We comply with UK law and aim to ensure every product arrives as described.
If there’s an issue:
- Contact us within 14 days of delivery at:
- Please include a clear description of the issue and a photo/video of the product.
Once confirmed faulty or incorrect, we’ll send you a prepaid return label. Return the item using the provided label.
We’ll keep you updated with automatic notifications throughout the return process.
Holiday Extension:
Orders placed between December 1st–31st are eligible for an extended return window to allow for Christmas gifts.