PRICING
Our product prices include VAT but exclude delivery fees. If VAT rates change before dispatch, we’ll adjust the amount unless you’ve paid in full. Payment is taken when your order ships. Late payments may incur daily interest (2% above Bank of England base rate).
PRODUCT DETAILS
We aim to provide accurate info, but colors or packaging may vary slightly. Belja Ltd is not always the product manufacturer. Always follow product labels and usage instructions.
ORDER PROCESSING & DELIVERY
Orders placed before 4pm (Mon–Fri) are processed same day. Orders after 4pm or during weekends/holidays ship next working day. Delivery options and charges (incl. VAT) are listed on our site.
DELAYS
If an issue outside our control delays your order, we’ll inform you. If it’s a long delay, you may cancel and get a refund for undelivered items.
CANCELLATIONS
Changed your mind?
You’ve got 14 days from delivery to let us know. Email info@belja.co.uk or post the cancellation form. Return the item (at your cost) within 14 days. Use trackable shipping and keep proof. Refunds cover standard delivery only.
If the item hasn’t shipped, we’ll refund you ASAP. If returned, we refund within 14 days of getting the item (or proof of return). Items must be unused and “as new”; we may reduce your refund if the product is damaged, incomplete, or used.
RETURNS & FAULTS
If there’s a problem with your item, contact us via our website or at info@belja.co.uk. Share photos or videos of the issue if possible. Once confirmed, we’ll send you a free return label. We’ll update you through the return process.
WARRANTY
You’re covered for 12 months if the item develops a fault (excluding wear/misuse). Follow our returns process to get a repair or replacement.
YOUR RIGHTS
Your rights under UK law:
- Up to 30 days: full refund for faulty goods
- Up to 6 months: repair, replace, or refund
- Up to 6 years: partial refund if the product doesn’t last reasonably
PRODUCT USE
All items are for home or home-office use only. Altering the product or misusing it may void the warranty.
CUSTOMS
For non-UK orders, you may face import taxes/duties. These are your responsibility. Customs rules vary—check with your local authority. Cross-border parcels may be inspected.
CONTRACT END
We may cancel the contract if you don’t accept delivery in a reasonable time.
LIABILITY
We’re not liable for:
- Losses we couldn’t have foreseen
- Delays caused by external events
- Damage caused by your misuse
- Business losses
We’re always liable for death, personal injury due to negligence, or fraud.
CHILDREN
We don’t sell to under 18s. A parent/guardian must order on their behalf.
YOUR DATA
We protect your personal data under our Privacy Policy.
DISPUTES
If there’s an issue, write to our MD at: 1575d London Road, London, SW16 4AA. You can also take legal action under English law. Residents of Scotland, Wales, or NI can use local courts.
OTHER TERMS
We may transfer our agreement to another company. This doesn’t affect your rights. This contract is just between you and us.